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Saltburn Tramway back on track for second accolade

ONE of Redcar and Cleveland’s most popular tourist attraction has been nominated for a prestigious, national accolade for the second year in a row.

Saltburn Tramway was last year awarded a VisitEngland Welcome Accolade by national assessors after receiving an 86% quality score.

Now the Grade II-listed structure been nominated for the Accolade once again after the inspectors from the national tourism body increased the Victorian tramways score to 91%.

Members of staff were singled out for special praise and received a 100% rating and there were also a maximum rating for cleanliness. The attraction itself received an 89% rating and high praise but it was recommended the Tramway could improve its online presence and that more displays about the Tramway be shown.

The VisitEngland Assessment Report said: “The Tramway experience was novel and interesting as well as providing a practical way to get up and down the steep hill. The team of staff enhanced the experience with their knowledge which they were happy to share…All staff were presented extremely well. Staff were seen to engage well with visitors whilst they waited for a carriage.”

Councillor Karen King, Deputy Leader of the Council, said: “The Tramway and Pier are very important to us as they attract tens of thousands of people to Saltburn every year, so this is great news. I’d especially like to congratulate our staff for making such a good impression. After last year’s major refurbishment there’s been even more improvements and so it’s going from strength-to-strength.”

The Tramway is the most visited pay-for attraction in the borough with more than 150,000 passengers every year. It was refurbished last year and a new hydraulic pump was installed earlier this year.

The cliff lift will run daily from 10.30am to 6pm until Friday 8 November. From that date it will run on Fridays, Saturdays, Sundays and Mondays from 10.30am to 4pm until Monday 6 January when it will close until April.