Redcar Blog

Keeping it Local

Coronavirus support phone line and email address set up for those in need and the most vulnerable. Online community support group established.

A DEDICATED phone line and an email address have been set up by the council offering help and support for vulnerable people and those in need. Anyone who needs non-medical help should call 01642 774774 or email

People who are self-isolating or need support as well as those we can help are also being urged to join a new Facebook community site which offers support and advice and puts people in touch with community groups and volunteers who are offering help.

“A lot of people are worried and could be alone for some time and our message is to get in touch – we’re here to help,” said Cllr Steve Kay, Cabinet Member for Health, Housing and Welfare.

“Our dedicated phone line and email address is there for people we can help directly. It could be for social welfare problems or information on business support. Our committed officers are there to help people in genuine need wherever possible or put people in touch with the right organisations.

“We’re also aiming to help the vulnerable and make life easier when people are self-isolating so they feel they have someone to help and support them. The Facebook site will help us co-ordinate all the goodwill in the communities from people who want to help but may not know the best way to do it. There is so much goodwill from people in our community who want to help and this is a great way of helping make that happen.”

The Facebook site can be found at

Meanwhile, the clear need to practice social distancing – and stay at home whenever possible – is also being highlighted after people met on the beach and the countryside in large numbers during the weekend. Cllr Kay said: “I must encourage people to practise social distancing. Just because schoolchildren are at home and it’s fine weather, does not mean it’s a holiday. Families should refrain from visiting resorts like Redcar and Saltburn. Stay at home and if you have to go out keep your distance. I agree it’s difficult in supermarkets but we must do our best.”

Social distancing measures include keeping your distance from other people if you do go out, working from home if possible; avoiding both large and small gatherings in public spaces, minimising your use of public transport, and avoiding gatherings of family and friends. Of course, it is absolutely essential to avoid contact and distance yourself from anyone who is displaying symptoms of coronavirus e.g. continuous cough and/or high temperature. Find clear advice on the dedicated Government website on